Customer Service Training Guide for Contractors.

Customer Satisfaction Survey Template: A tool to gather feedback on client satisfaction, identifying areas for improvement and ensuring customer needs are met.

Customer Complaint Resolution Template: A step-by-step guide for addressing and resolving client complaints empathetically and effectively.

Empathy Template: A training guide to improve contractors’ communication skills and foster better client relationships.

Business Strategy Template: A template for developing strategies to encourage loyalty and repeat business from satisfied clients.

An International Index for Customer Satisfaction in the Construction Industry.

Gandhian CRM-Mahatma Gandhi's Philosophy On Managing Relationship With Customers.

The Customer Is Always Right a PDF Document

Importance of Effective Communication to Minimize Disputes in Construction Projects.

The role of empathy in problem construction and creative problem solving.