Client feedback survey

Feedback template: A simple form to collect feedback from project owners and contractors, helping identify areas for improvement.

Net Promoter Score (NPS) Survey Template: A survey template to measure client satisfaction and likelihood of recommending the contractor or project team.

Quality Assurance Template: To ensure that quality standards are met, preventing dissatisfaction and building client trust.

Client Expectations Template: A tool to clarify and align project owner expectations with contractor deliverables to avoid misunderstandings.

Relationship between contractor satisfaction and project management performance

Turner Construction Company Case Study (as mentioned in the chapter)

Success Story of Skanska  Company (as mentioned in the chapter)